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CCRS is being developed to assist corporate businesses such as banks,
telecommunications and insurance companies in evaluating the
performance of their call centres. CCRS does this by producing a comprehensive suite
of management reports.
The suite of reports will be made available to management via a web
interface. The interface will contain a report selection page with which to
choose a report for viewing. This will include Agent Activity, Not Ready,
Agent Application, Agent Performance and Application Performance Reports
for different time periods (daily, weekly, monthly, quarterly and user specified).
The first commercial release of CCRS software will cater to the particular
needs of medium-sized corporations in the Asia Pacific region.
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